We specialise in reaching diverse communities and have pioneered the use of qualitative social research methodologies to inform NHS service changes.
We will create a bespoke programme with a mix of open access and targeted engagement with tried and tested models which combine positive involvement with rigour and real insight.
We are used to working within NHS England guidance and relevant statutory involvement framework for NHS service change (s242, s14Z2 and s13Q) and compliant with the Equality Act / Public Sector Equality Duty.
We have supported clients through NHS England authorisation to proceed to consultation, including managing local authority scrutiny processes.
We know that some changes are controversial, and we have a track record of success managing local politics, engaging campaign groups effectively and navigating challenge (including supporting clients through referral to Secretary of State and/or where judicial review is sought).
Developing and using digital engagement is a specialism which we complement with community outreach approaches to ensure a response from people who are less confident online.
We will work with your in-house team to make the most of your own engagement channels and promote involvement positively and effectively to patients and potential service users.
Our reports summarise questionnaire responses, extracting meaningful correlations where these are supported by the data and being clear where preferences are expressed.
This is supported by in-depth analysis which gets beneath the surface of headline figures and supports decision-makers to develop solutions which make a real difference.
Our reports have been called where are decisions are challenged and have been robust in demonstrating fair and proportionate consultation processes.